Frequently Asked Questions

Orders & Payment

What payment methods do you accept?

Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions processed through Shopify secure gateway with 256-bit SSL encryption.

Can I change or cancel my order?

Orders can be modified or cancelled within 2 hours. Contact icaseytech@gmail.com with your order number.

Shipping

Where do you ship to?

We ship worldwide from our Australian fulfillment center.

How long does delivery take?

• Australia: 3-7 business days (standard), 1-3 days (express)
• New Zealand: 5-10 business days
• USA & Canada: 7-14 business days
• UK & Europe: 7-14 business days
• Rest of World: 10-20 business days

How do I track my order?

You will receive a confirmation email with tracking number once your order ships.

Returns & Warranty

What is your return policy?

30-day return window. Items must be unused and in original packaging. Contact us to initiate a return.

Do products come with a warranty?

Yes. Most products include a 12-month manufacturer warranty.

How long do refunds take?

5-7 business days after we receive and inspect the returned item.